Fire & Water in Richland, WA Closed now

Reviews about Fire & Water

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  November 03, 2019, by Richard Folse
  HORRIBLE CUSTOMER SERVICE! I would highly recommend NOT using this organization. 1) I scheduled an appointment back on September 21st and my pellet stove is no longer working...3 weeks later. 2) The technician came out and performed a basic cleaning, but did not fix the one item...insulation around the glass...that I had asked to be repaired...although he pulled the entire unit out and told me other things needed to be corrected...and he was trying to sell me a new unit. 3) The technician advised me the door seal and other item would be fixed within 24 hours, and yet 3 weeks later it still has not been corrected/completed. 4) I have called at least 5 times regarding this...spoken directly to Derek and Alex...and left messages and no one has returned my calls. 5) I stopped by today, October 9th, and again spoke to Derek and Alex, who did not seem to understand or care about my situation. 6) I left a message for the owner, Greg McLain, to call me by the end of the day to discuss this matter, and I still have not had a response. AGAIN I WOULD HIGHLY RECOMMEND NOT USING THIS ORGANIZATION! My pellet stove is no longer working, has not been repaired, and I am going to have to hire another service to repair the unit.